Job Description

PeoplePartners BPO Inc. is a progressive & innovative Australian training company, where you will have the opportunity to thrive. Your mandate will be to produce results, where we’ll back your skills, expertise and experience to do so. You won’t just be a small cog in a machine – you will be driving the machine!

As a Tutor, you will be working directly with our field based Trainers to conduct phone based tutoring sessions and provide training support to trainees, assist with the planning of training sessions, evaluate and provide feedback to the organisation on the performance of students. You will also be required to keep appropriate records on student attendance, study outcomes and competence. PeoplePartners BPO Inc. specialises in Hospitality training – hence it will be this subject matter in which you’ll be Tutoring, hence experience within the Hospitality industry or a strong interest in food, coffee, cooking, etc, will be highly regarded.

Job Responsibilities

• Provide tutoring support via skype, phone, SMS and email to trainees
• Provide in-depth, one on one or multiple coaching sessions
• Identify/assess the needs of learners and if necessary adapt course content and delivery style to meet these needs.
• Be readily available to advise and meet with students as required.
• Ensure the students are exposed to a variety of training strategies in accordance with their needs as learners and the requirements of the program.
• Assist in planning and preparing training session and resources of subject matter
• Submit accurate student attendance records weekly or as directed.
• To make all students aware of the date of assessments.
• To note any behaviour by a student considered to be in breach of appropriate behaviour by notifying your Manager.
• Monitor student progresses and advise your Manager of any students falling behind and take action as directed
• To distribute feedback forms / learner questionnaires at the conclusion of the course.
• Collect completed student feedback forms/ learner questionnaires and give to your training Manager
• To participate in the student complaints and appeals process as directed
• Safeguard any confidential information obtained by yourself or PeoplePartners BPO Inc.
• Aid Trainees in completing assessments
• Ensure own skills assessment is updated during the annual performance review in line with relevant regulatory and compliance frameworks. 
• Participate in all meetings as scheduled and/ or as directed.
• Demonstrate attendance to at least three forms of personal or professional development annually.
• Demonstrate Vocational Educational Training professional development annually
• Participate in appropriate staff development programs to develop and maintain personal skills, knowledge and attitudes
• Communicate and work collaboratively with all staff at all levels as and when required.
• Ensure familiarisation with, and adherence to all policies and procedures.

Requirements

• Degree in Bachelor of Science in Elementary or Secondary Education
• Willingness to undertake the TAE40110 Certificate IV in Training and Assessment
• Excellent communication and comprehension skills
• Experience within the Education sector will be highly regarded
• Previous experience in phone based tutoring / training role
• Strong verbal and written English communication skills
• Excellent  English comprehension
• Ability to work both independently and collaboratively
• Ability to motivate students and encourage participation
• Ability to build solid rapport with students over the phone
• Ability to deliver effective education/training to suit learners needs
• Ability to manage administrative tasks effectively

Why Join Us?

This is your opportunity to play a key role for a dynamic Australian service business. You’ll work hand-in-hand with our Australian training team to deliver a high end service experience for our clients.

Learning and ongoing development is our commitment to you.

Our team is like a family – we share lots of laughs and always take time to celebrate our successes! We have a great routine of social & team building activities – where we’re sure you will quickly fit in & feel part of our family.

Job Details